Errors

Common errors you may hit in the dashboard, what they mean, and how to fix them.

"Set up and verify an Amazon SES email domain for this organization"

Where it appears: sending meeting invitations to guests, or workspace (member) invitations.

What it means: your organization has no verified sending domain, so BusinessDash can't send email as you. Emails still go out — they fall back to the BusinessDash platform sender — but they won't come from your own domain until one is verified.

How to send from your own domain:

1. Open Email Builder → email settings at /dashboard/email-builder.
2. Register your sending domain (for example yourcompany.com).
3. Add the DKIM DNS records the panel gives you at your DNS host.
4. Use Check status — once DNS propagates, the domain flips to verified and every invitation, notification, and campaign sends from notifications@yourcompany.com (customizable).

Tips:

• If your DNS is wildcard-managed (e.g. Vercel Domains) and it warns that a DKIM record would override wildcard entries, verify a dedicated subdomain such as mail.yourcompany.com instead — its DKIM records live under _domainkey.mail.…, safely away from your wildcard routes.
• If registration reports the identity already exists (common when the domain was verified from another environment sharing the same AWS account), BusinessDash adopts the existing identity automatically and shows its live verification status.