After publishing
Your support contact matters more than you think
Every listing names a support contact: a real person on your team, plus the public name and email buyers write to.
If that person leaves your organization, your templates stop selling. New sales stop until you name a replacement — which you can do at any time, and selling resumes.
What does not happen is as important:
- Nothing is deleted. The template, its versions, its reviews and its earnings records all stay.
- Buyers who already installed it are unaffected. Their site keeps working. They did nothing wrong, and their business does not break because your support person changed jobs.
Versions
A published template is a specific version. A buyer's licence is for the version they bought, so publishing a new one does not retroactively change what they paid for — they choose to take an update.
Each version records which BusinessDash release it was built against, which is how the catalogue can show buyers whether a template is current.
Earnings
You keep 90% of every sale. Each sale writes a ledger entry — the gross, our 10%, and your net — and those roll into a payout on a cadence to your connected account.
Because BusinessDash is the merchant of record, refunds and chargebacks are handled centrally. A refund inside the window reverses the matching ledger entry if it has not been paid out yet; if it has, it nets against future earnings rather than being clawed back from you directly.
If a template stops being sold
Three different things are called "delisting", and they are not interchangeable:
| New sales | Existing licences | Installed sites | Can buyers re-install? | |
|---|---|---|---|---|
| You withdraw it | Stop | Survive | Keep working | Yes |
| Support contact left | Stop | Survive | Keep working | Yes |
| Removed for cause | Stop | Survive | Keep working | No — buyers are told |
The first two are reversible — withdraw and relist, or name a new contact. The third is not, and it is what happens when a template turns out to use work that was not yours to sell. Buyers who installed it are notified, because continuing to serve someone else's work is the actual problem.
This is why the ownership attestation at submission is a real question rather than a checkbox to click through.
Reviews
Buyers can rate and review a template, and reply to each other. Reviews are moderated the same way comments are elsewhere on the platform, and a review from someone who actually bought it is marked as such.
You cannot remove a review for being unflattering. You can reply to it.